Refund policy

Version: 2026-11-13.1
Effective date: 13 November 2026

OCR Matrix (Optimized Code Resources) is a product of Softfire Infotech, the seller and operator. This policy restates the refund provisions in the published Terms & Conditions and does not retrospectively reduce an existing purchaser’s rights.

Digital delivery may begin promptly after payment, so review the listing before buying. We do not offer a general, unconditional change-of-mind refund after access is supplied unless the offer says otherwise. This does not exclude a remedy required by law, including for non-delivery, a material defect or deficiency, material misdescription, an incorrect charge or another legally recognised ground. Downloading a file or checking a general terms box is not treated as a blanket waiver of mandatory cancellation or withdrawal rights.

Contact us at contact@softfireinfotech.com, or use the account's refund-request facility where available. Provide the order reference, the issue, the affected release and reasonable supporting information. We may ask for reproducible steps or offer a repair, replacement or other appropriate resolution where the law allows it. We will not impose an arbitrary short reporting deadline that removes a statutory right or insist that you disclose secrets to prove a defect.

Submitting a request is not a refund confirmation. We will communicate the outcome and, if a refund is approved, initiate it through the original payment route where supported. The bank or payment provider may need additional processing time; we will explain the expected timing for the particular case. We will not promise an instant refund, retain a legally refundable amount merely because a file was downloaded, or ask you to pay a fee to raise a complaint.

A full refund or final reversal has the licence consequences stated in the applicable agreement. A partial refund does not automatically cancel the entire licence. While a payment dispute is investigated, access may be suspended proportionately; an allegation is not itself a final decision about your rights. Contacting us can help resolve a problem but is not a condition for exercising a lawful bank, consumer-forum or regulator remedy.

Any separate Refund Policy must be read consistently with these commitments and the accepted order. It cannot reduce a mandatory right. Later changes do not retrospectively worsen an existing purchase.

Contact and grievances

Vijay Survase, Grievance Officer, Softfire Infotech. Email: contact@softfireinfotech.com; telephone: +91 9960113442. Address: 376/1, Sardewadi, Kolekar Vasti, Indapur, District Pune, Maharashtra 413106, India. Consumer complaints will be acknowledged within 48 hours and redressed within one month, subject to applicable mandatory requirements. You retain access to competent consumer forums, courts and statutory remedies.