Terms & Conditions

Version: 2026-11-13.1
Effective date: 13 November 2026
These Terms apply from the effective date above. They do not change an existing order or licence retrospectively.

1. Who we are

OCR Matrix (Optimized Code Resources) is a product of Softfire Infotech. Softfire Infotech operates this website and is the seller of products purchased directly through ocrmatrix.com. In these Terms, “we”, “us” and “our” mean Softfire Infotech, and “you” means the person or organisation using the store or purchasing a product.

Business address: 376/1, Sardewadi, Kolekar Vasti, Indapur, District Pune, Maharashtra 413106, India.
Business and support email: contact@softfireinfotech.com
Telephone: +91 9960113442
Consumer and privacy grievance contact: Vijay Survase, Grievance Officer, at the same email, telephone and postal address.

OCR Matrix is a product name, not a separate seller or a claim that Softfire Infotech has a particular corporate form.

2. What these Terms cover

These Terms cover the storefront, customer accounts, direct purchases, delivery, support enquiries and related services. The Privacy Policy explains personal-data handling; it is a notice, not permission for every optional use of your information.

A product's accepted order, the versioned licence supplied with it, its product description and any specifically agreed written scope also form part of the purchase. For rights to use or distribute a template, the licence recorded with the order controls. For order administration, these Terms apply subject to that licence. A specific written agreement prevails for the matters it expressly covers. Mandatory legal rights prevail over every store document.

An external marketplace purchase remains governed by the terms and licence supplied through that marketplace. These Terms do not replace them.

3. Eligibility and accounts

You must be at least 18 and legally able to enter into a contract to create a purchasing account. If buying for an organisation or client, you must have authority to make the purchase and accept the relevant licence for that buyer.

Use accurate contact details and an email address you control. Keep passwords, recovery codes and authentication devices secure. Do not share an account to give unrelated people access to paid downloads. Employees and contractors may access purchased source only as permitted by the licence; that does not require sharing your store password.

An account is required to buy and manage purchases. Email verification may be completed later for ordinary purchases; it does not establish ownership of someone else's order. Verification or additional identity checks may be needed for account recovery, linking an older purchase, security-sensitive changes, refunds or suspected misuse. Never send us your password, API secret, CVV, OTP or UPI PIN.

4. Products, demonstrations and AI-related descriptions

Read the product page, included-file list, licence, documented requirements and demo before purchasing. Unless expressly stated otherwise, products are downloadable source-code licences, not a hosted subscription, managed deployment or ownership of the underlying intellectual property.

Nodexa and FlowTask are frontend source-code templates. Demo records, authentication flows, workflows, integrations and other sample interactions may be simulated or use browser storage. An AI-themed interface does not itself provide working model inference, agents, a production backend, persistent customer storage or an AI-provider subscription.

Only capabilities expressly included in the listing are part of the purchase. Hosting, domains, third-party APIs, model usage, commercial third-party subscriptions, implementation and compliance work are additional responsibilities unless a separate agreement includes them. You are responsible for validating your finished application before using it with real customers or sensitive information. We do not promise a particular revenue, model accuracy or business outcome.

Future models, datasets, plugins or other product categories may have different requirements and licences. A general AI/ML store description does not expand what is included in a specific order.

5. Prices, currency and payments

The checkout must show the amount, currency, any applicable taxes and the total before you authorise payment. A displayed catalogue currency is not a promise that checkout can collect that currency. Do not complete payment if the total or currency is unclear or differs from what you agreed to buy; contact us for clarification.

We use Razorpay for supported payments. Its payment interface, your bank or payment provider may apply separate terms, eligibility checks, conversion rates or fees, which we do not set. We do not ask for your complete card details, CVV, OTP or UPI PIN through support.

Prices may change for future orders. A promotion applies only on its disclosed terms and does not reduce the rights of the same licence unless a distinct, clearly described licence or offer is selected. We will not charge an additional amount for an existing accepted order without your agreement. If a material listing or pricing error prevents fulfilment, we will explain the issue and offer correction with your agreement or an appropriate refund; we will not silently substitute a different product.

Do not treat a browser success message or pending bank debit as proof that a purchase has been completed. We confirm the payment against the payment provider and the store order. An authorised but uncaptured, failed or simulated sandbox transaction does not grant paid access. If your bank shows a debit but your account shows no confirmed order, contact us before paying repeatedly.

6. Order confirmation and digital delivery

An order is accepted when we confirm the purchase and make the agreed digital delivery available, subject to any mandatory rules that apply to the transaction. We retain the confirmed amount, currency, purchased product, release and licence information as the order record.

After a verified captured payment, eligible files are normally made available in your account and a transactional confirmation email is requested. Email delivery can be delayed or filtered; check the account dashboard as well as your inbox and spam folder. Failed email delivery does not remove a valid purchase entitlement.

Delivery is electronic. No physical item or shipping service is included unless expressly stated. Downloads may use short-lived, signed links to private storage. A link's expiry does not by itself end your licence; request a fresh link from an eligible account. Do not publish or share a download URL.

If paid files do not become available promptly, contact us with the order reference and payment reference. We will investigate and provide the purchased files or an appropriate remedy. Keep a secure backup of files you lawfully download. We do not promise permanent hosting of every release, but closing or changing the store does not extinguish a valid licence or our delivery obligations.

7. Licence and intellectual property

Buying a template grants the permissions in the licence version supplied with your order; it does not transfer ownership of the template, our branding or third-party materials. For the current Single Project Commercial Licence, the purchase is allocated to one end product, and paid SaaS use and client delivery are permitted within that licence's boundaries.

Do not resell, give away or publish proprietary source as a standalone template, component library or competing source-code product where the licence prohibits it. Public repositories and exportable builders can constitute redistribution. Your independently owned additions remain yours, and third-party open-source materials retain their own licence terms.

Retain required copyright, attribution and third-party notices. A demo may contain preview-only materials identified as excluded from the purchase. Product branding is not a grant of rights to third-party datasets, artwork, model weights or trademarks. Contact us if you believe distributed material infringes your rights, identifying the material and your basis for the claim.

8. Updates and support

The order and its licence specify any support and update periods. Under the current Single Project Commercial Licence, direct-store purchases include 365 days of available updates and 180 days of support, starting at successful payment. Expiry of those periods does not by itself terminate your right to use a licensed version.

Support covers documented setup questions, clarification of included functionality and investigation of reproducible defects on documented supported versions. It does not include custom features, deployment performed for you, production backend/AI integration, server management, an audit of your finished application or unrelated modifications unless separately agreed.

Support hours are Monday–Friday, 09:00–18:00 IST, excluding public holidays in Maharashtra. Routine support has no guaranteed resolution time or 24/7 SLA. These service hours do not suspend a statutory complaint deadline. An update entitlement is access to updates that are released, not a promise of a particular frequency or roadmap.

9. Cancellations, defects, refunds and disputes

Digital delivery may begin promptly after payment, so review the listing before buying. We do not offer a general, unconditional change-of-mind refund after access is supplied unless the offer says otherwise. This does not exclude a remedy required by law, including for non-delivery, a material defect or deficiency, material misdescription, an incorrect charge or another legally recognised ground. Downloading a file or checking a general terms box is not treated as a blanket waiver of mandatory cancellation or withdrawal rights.

Contact us at contact@softfireinfotech.com, or use the account's refund-request facility where available. Provide the order reference, the issue, the affected release and reasonable supporting information. We may ask for reproducible steps or offer a repair, replacement or other appropriate resolution where the law allows it. We will not impose an arbitrary short reporting deadline that removes a statutory right or insist that you disclose secrets to prove a defect.

Submitting a request is not a refund confirmation. We will communicate the outcome and, if a refund is approved, initiate it through the original payment route where supported. The bank or payment provider may need additional processing time; we will explain the expected timing for the particular case. We will not promise an instant refund, retain a legally refundable amount merely because a file was downloaded, or ask you to pay a fee to raise a complaint.

A full refund or final reversal has the licence consequences stated in the applicable agreement. A partial refund does not automatically cancel the entire licence. While a payment dispute is investigated, access may be suspended proportionately; an allegation is not itself a final decision about your rights. Contacting us can help resolve a problem but is not a condition for exercising a lawful bank, consumer-forum or regulator remedy.

Any separate Refund Policy must be read consistently with these commitments and the accepted order. It cannot reduce a mandatory right. Later changes do not retrospectively worsen an existing purchase.

10. Acceptable use and security

Do not use the store to commit fraud, obtain unauthorised access, distribute malware, interfere with other customers, defeat download authorisation or misuse another person's information. Do not publish private download links, exploit misconfigured endpoints or upload secrets or unlawful material through support forms.

Responsible security reports are welcome at contact@softfireinfotech.com. Stop testing if it would expose another customer's data or disrupt services, and report the issue privately. This does not prohibit lawful use of your purchased code, independent rights under open-source licences or activity that mandatory law protects.

11. Account restrictions and discontinuation

We may restrict a compromised account or affected download while investigating a security, payment or material licence issue. Where reasonably possible, we will explain the reason, offer a way to resolve it and avoid restricting unrelated purchases. Emergency action may be necessary to protect people or systems, subject to applicable law.

Account closure, a changed product name or the end of a support period does not by itself cancel a valid, continuing licence. Licence termination, including notice and an opportunity to cure where applicable, follows the version governing that purchase. Data-deletion requests follow the Privacy Policy and applicable retention duties; they are not an automatic surrender of all contractual rights.

12. Warranties and responsibility

We will supply the digital product described in the accepted order and honour express commitments and mandatory remedies. Beyond those commitments, source code is supplied subject to its documented requirements and limitations. We do not guarantee uninterrupted availability, compatibility with every future dependency or suitability for every implementation.

You remain responsible for selecting, configuring, testing, securing and lawfully operating the application you build. This allocation does not excuse our own material misdescription, non-delivery, fraud or a failure to meet obligations that the law places on us.

13. Liability

To the extent a limitation is lawful, liability for an affected digital-product purchase is limited to the amount paid for that product, and indirect or consequential business losses are excluded. This limitation does not apply to fraud, wilful misconduct, liability that cannot legally be limited, or mandatory consumer remedies. It does not cap a regulator's powers or override applicable duties concerning personal data. The applicable licence and any specifically agreed terms must be read together with this section; the more protective mandatory rule prevails.

14. Complaints and governing law

Grievance Officer: Vijay Survase
Softfire Infotech — OCR Matrix
376/1, Sardewadi, Kolekar Vasti, Indapur, District Pune, Maharashtra 413106, India
contact@softfireinfotech.com · +91 9960113442

For a complaint, include a description, order reference if relevant and a way to contact you. We will acknowledge consumer complaints within 48 hours and redress them within one month, as required by the applicable Indian e-commerce framework. We will explain the decision and communicate if information or an external investigation affects the practical steps needed. This does not extend a legal deadline or prevent escalation. We will provide a record/reference of your complaint so you can follow it up.

Indian law governs these Terms, subject to mandatory protections that apply to you. You may approach a competent court, consumer commission, regulator or other legally available forum. We do not require exclusive jurisdiction in a distant city, compulsory arbitration, a waiver of statutory remedies or a shortened statutory claim period.

15. Changes and agreement records

We may update these Terms for future use or purchases. The published version will show its effective date, and material changes will be communicated appropriately. Changes do not rewrite an existing order, its licence, accrued rights or a dispute already arising from that purchase. Any change requiring consent will require that consent rather than being inferred from silence.

If a provision cannot lawfully be enforced, the rest continues to the extent permitted. A failure to enforce a term once is not a blanket waiver. Contact details and the seller's identity remain available above so that a brand or domain change does not obscure who is responsible for the store.